Refund policy

Return & Refund Policy

Last updated: 22 June 2026

We want you to be satisfied with your order. If you are not completely happy with your purchase, you may request a return within 14 days of receiving your order.

EU customers also have the right to withdraw from their purchase within 14 days from the delivery of the last item in their order, without giving a reason.

Returns & Cancellations

To request a return or cancellation, please use the “Returns & Cancellations” link in the footer of our store.

You will be asked to sign in using the email address used for your order. Shopify will send you a secure verification code. After signing in, you can select your order and submit a return or cancellation request through Shopify’s self-serve return and cancellation system.

Cancellation requests are available before an item has been fulfilled or shipped. Return requests are available after the item has been delivered and within the eligible return window.

If you have trouble accessing the self-serve system, or if your item arrived damaged, defective, or incorrect, please contact us at support@agkosa.com.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused, undamaged, and with all included accessories
• In its original packaging, where possible
• Returned with proof of purchase or order confirmation

Items that have been damaged due to misuse, improper handling, or normal wear and tear may not be eligible for a full refund.

Please do not send items back before your return request has been reviewed. If your return is accepted, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs, if any, are non-refundable, except where required by applicable consumer law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us at support@agkosa.com as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photos or videos of the issue so we can review it and help resolve the problem.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

For eligible EU withdrawal requests, refunds will be handled according to applicable consumer protection laws.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Items damaged due to misuse or improper handling
• Items returned without submitting a return request first
• Items that cannot be returned for hygiene, safety, or legal reasons, where applicable

Items marked as final sale or clearance may not be eligible for return, except where required by applicable consumer law.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, you may request a return and place a new order once your return is approved.

Questions

If you are unsure whether your item is eligible for return, please contact us at support@agkosa.com before sending it back.