Shipping policy
Where We Ship
We currently ship to most countries across Europe and the United States. If your location is not available at checkout, it means we do not ship to your region at this time.
Free Shipping
We offer free standard shipping on all orders within our supported regions.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be prepared and dispatched for shipping.
Estimated Delivery Time
Delivery times vary depending on your location:
- Europe: 7-13 business days
- United States: 7-13 business days
Please note that these are estimated delivery times and may vary due to external factors such as carrier delays or high demand periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.
Delays & Exceptions
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to customs processing, weather conditions, or logistical issues beyond our control. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged, defective, or does not arrive within the expected delivery timeframe, please contact us at support@agkosa.com with your order number and any relevant photos or details.
We will review the case and assist you with a suitable resolution.